Hotel Management System
Comprehensive Documentation and Technical Specifications
System Overview
The Hotel Management System is a comprehensive solution designed to streamline hotel operations, enhance guest experience, and improve administrative efficiency. The system consists of three main dashboards catering to different user roles: Guests, Reception Staff, and Administrators.
Technical Specifications
Front-End Technologies
- HTML5 & CSS3
- JavaScript
- Responsive Design
- Bootstrap Framework
Back-End Technologies
- PHP 7+
- Python (Django)
- RESTful API Architecture
- Authentication System
Database
- MySQL (Primary)
- MongoDB (For analytics)
- SQLite (Development)
- Database Encryption
System Features
- Submit booking requests with preferences
- View current and historical bookings
- Access and download booking invoices
- Submit service complaints or special requests
- Track payment status and history
- Manage incoming booking requests
- Approve/deny bookings based on availability
- Register guests and issue ID cards
- Generate and provide invoices to guests
- Real-time room availability tracking
- Manage staff accounts and permissions
- Monitor guest activities and occupancy
- Generate financial performance reports
- Manage room inventory and pricing
- Handle guest complaints and feedback
Detailed Feature Specification
User Features
| Feature | Description |
|---|---|
| Booking Request | Users can submit booking requests with preferences for room type, dates, and special requirements |
| Booking History | Access to current and past bookings with detailed information and status |
| Invoice Management | View, download, and print booking invoices in PDF format |
| Complaints & Requests | Submit service complaints or special requests to hotel management |
| Payment Tracking | View payment status, transaction history, and pending dues |
Receptionist Features
| Feature | Description |
|---|---|
| Booking Management | View, approve, or decline booking requests based on room availability |
| Guest Registration | Register guests and generate printable ID cards with QR codes |
| Invoice Generation | Create and provide invoices to guests upon check-in |
| Payment Collection | Process payments, manage bills, and track pending dues |
| Room Availability | Real-time view of available and occupied rooms with filtering options |
Administrator Features
| Feature | Description |
|---|---|
| Staff Management | Create, edit, and deactivate staff accounts with role-based permissions |
| Occupancy Monitoring | Track check-ins, check-outs, and overall hotel occupancy rates |
| Financial Reports | Generate daily, weekly, and monthly financial performance reports |
| Room Management | Manage room inventory, update pricing, and modify room status |
| Complaint Resolution | Review and resolve guest complaints and feedback |
System Architecture
Front-End Structure
The landing page features a responsive booking form where users can check room availability and submit reservation requests. The header includes navigation to About, Services, Rooms, and Login sections.
Back-End Structure
The PHP-based backend handles all business logic, user authentication, and database operations. The system follows MVC architecture for maintainability and scalability.
Database Design
The MySQL database consists of normalized tables for users, staff, rooms, bookings, payments, and services. Relationships are maintained through foreign keys to ensure data integrity.
Contains all system assets, templates, and documentation files
Available Systems
- Hospital Management System
- Hotel Management System
- E-commerce Website
- Micro Job Freelancing Website
- LMS Management System
- Pharmacy Management System
- School Management System
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